Returns & Exchanges

At Casiopk, we want you to be completely satisfied with your fashion purchase, which is why we offer a hassle-free 30-day return policy for all unworn items. If your new outfit doesn't fit perfectly or meet your expectations, our streamlined process makes exchanges and refunds simple and fast.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Place the original tags on the unworn garments and pack them securely in the original shipping box or any sturdy mailer.

3

Ship the Package

Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Refund or Exchange

Once our quality team inspects the returned items, we will process your refund to the original payment method or ship your new size within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing